Shipping policy
Delivery Area
All orders are shipped from Sweden.
Available delivery countries are shown at checkout. Shipping options, delivery times and costs may vary depending on the destination.
Shipping Method, Delivery Time & Cost
Sweden
Tracked delivery
Delivery time: 3–4 business days
Cost: SEK 39
Free shipping
Delivery time: 3–4 business days
Cost: Free on orders over SEK 699
Denmark
Tracked delivery
Delivery time: 3–5 business days
Cost: €5
Free shipping
Delivery time: 3–5 business days
Cost: Free on orders over €65
Other active EU countries – Finland, Germany and the Netherlands
Tracked delivery
Delivery time: 3–7 business days
Cost: €9.90
Free shipping
Delivery time: 3–7 business days
Cost: Free on orders over €65
The shipping options and prices shown at checkout apply to your order.
Delivery times are counted from the time your order has been dispatched. Delivery may take slightly longer during holidays, promotional periods and weekends.
Processing & Dispatch
We prepare every order with care and dispatch it as quickly as possible.
Orders placed on weekdays before 16:00 are normally packed and dispatched the same day.
Orders placed after 16:00 or during weekends are dispatched the next business day.
Our normal handling time is no more than 1 business day.
Same-day dispatch means that your order leaves us that day — not that it will be delivered the same day.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation by email containing tracking information.
You can follow your delivery using the link in the message.
If you have not received a shipping confirmation within 2 business days of placing your order, please check your spam folder or contact us.
Delivery Address
Please make sure your delivery address is correct before completing your order.
An incorrect or incomplete address may cause delays or result in the parcel being returned to us.
We cannot guarantee that the delivery address can be changed once an order has been dispatched. Contact us as soon as possible if you notice an error.
Delayed Delivery
If your delivery is delayed, first check the tracking information using the link in your shipping confirmation.
If the shipment has not been updated for 5 business days, or the estimated delivery time has passed by several days, contact us and we will help you and follow up with the delivery partner.
Lost or Damaged Parcels
If your parcel is lost or damaged during transit, contact us with your order number and a description of the issue.
For damaged parcels, please include photos of the parcel and product where possible.
We will help investigate the matter with the delivery partner and make sure an appropriate solution is provided.
Uncollected Parcels
If a parcel is not collected within the period specified by the delivery partner, it may be returned to us.
Any costs related to an uncollected or returned parcel are handled according to our return terms.
Packaging
All orders are packed using eco-friendly packaging, with a focus on recyclable materials and minimising unnecessary packaging.
Contact
If you have any questions about your delivery, contact us at:
or through the contact form on our website.
We normally respond no later than the next business day.
Last updated: September 2026.